We acted for a client in obtaining her compensation following a chemical straightening process. We submitted a letter of claim to the hair salon and their insurance company expected responsibility.
The consultant trichologist confirmed that the procedure created irreversible changes to the hair structure. It would take approximately 38 months plus to regrow to its previous length.
The expert was of the opinion that the claimant’s hair loss was due to ineffective neutralisation and the wrong type of curlers has been used.
The claimant had to have her hair cut short to which caused her great distress.
A report was obtained from a consultant psychologist given that the claimant was tearful and upset. She experienced mood swings and a loss of confidence. She was diagnosed with an adjustment disorder and was referred for treatment.
The insurance company put forward a global offer of settlement at £10,000 to which the claimant accepted.
If you all someone you know has suffered as a result of a hair disaster, please do not hesitate to contact us can give you the specialist advice that you need.
