We managed to win £5,600 for a lady who suffered hair loss as a result of chemical straightening at her local hair salon.
We acted for a client who went to her local hair salon for chemical straightening.
The chemical product was applied to her hair from the bottom sections upwards and was left on for around 30 minutes. Her hair was then washed and dried before being straightened at a high temperature which took over 30 minutes.
A neutralising product was then applied to her hair and she was then left with this on for another 40 minutes. Her hair was rinsed again and then ironed straight.
The lady noticed some hair loss and when she washed her hair three days later, more of her fell hair out. This continued for several months following her appointment at the salon.
The salon denied liability but we secured £5,600 in compensation for her hair loss and suffering as a result of the procedure at the salon.