Hello. My first time that I’ve ever tried to claim for anything in my life, so I started out quite sceptical of the process. I was quickly reassured and made to feel welcome by Lisa, putting me at ease and explaining every step and process that was needed. The way that Lisa kept me unto date with every part of the claim, listening to my points of view at all times, was exceptional. I felt as if I had a friend in her who was ready to stand up for me. Thank you Lisa, and well done. What a great outcome. Without doubt I would recommend you.